TOKENELLA
A human way back.
Questions about a purchase or your Mac setup? We’re here to help.
Write to Tokenella
Email support@tokenella.com. For purchase help, use your purchase email and include a receipt reference if available. Never send passwords, provider API keys, full card details or private conversation history.
Missing key or new Mac
Use the license recovery page to recover your key or release a previous Mac. No account or password is needed. If you no longer control your purchase email, contact support for help verifying the purchase.
Activation and offline access
Connect to the internet for initial activation and automatic renewal. Your activation allows up to 30 days offline, including ordinary restarts. Keep your Mac’s date and time accurate; significant clock changes may require an online check without key re-entry. If Keychain is locked, unlock your login Keychain and retry.
A provider isn’t showing usage
Tokenella uses the data available from tools you have installed and signed in to. Usage windows and working-state detection vary by integration. Check the integration’s status in Settings and the provider’s own sign-in.
Refunds
Requests within 14 days of purchase can be sent to support@tokenella.com. See the refund policy for details.