TOKENELLA

A little peace of mind.

14-day refunds. One straightforward contact.

How to request a refund

Within 14 days of purchase, email support@tokenella.com from the email address you used at checkout. Include your purchase date or receipt reference. Do not send card details or passwords.

What happens next

We review your request and confirm the outcome by email. Approved refunds return through the original payment method. Your bank or payment provider determines when the money appears.

Your license and your work

A completed refund stops future license renewal. An offline Mac can retain access until its signed receipt expires. Local notes, attachments and history are not deleted by refund processing.

Need help instead?

If a key is missing or you’re switching Macs, use license recovery. You can always contact support@tokenella.com. Your applicable statutory rights remain unaffected.